Aren't my domain renewal and my hosting account renewal the same thing? Why separate charges?

Domain name renewals and hosting account renewals are separate services and are billed separately. You may have registered your domain name with one of many domain name registrars. If your domain name is registered with another registrar, you will receive your domain name renewal from that registrar. If your domain name is registered with VirtualReality, you will receive your domain name renewal notice from us. If VirtualReality hosts your website, you will receive your hosting account renewal notice from us. If you let your domain name expire (no matter the registrar), your website will not be accessable, even if the hosting account is still active (no matter the hosting company). Domain names are recorded through the main domain registry (so no 2 parties can register the same domain name worldwide) but your web hosting account can only be active at 1 webhosting company. We will not have records of your domain name account's username and password if you created your own domain account with other company.

Can I get Microsoft's FrontPage Extensions?

We can install Microsoft FrontPage extensions for your account. You may request that FrontPage extensions be installed within your web site when placing an order for domain web hosting services or contact our support department directly. Microsoft provides direct support for all FrontPage users.

Can I obtain Statistical Data?

Web-based access to Webalizer statistics is available on all hosting plans. Webalizer gives you the ability to track what domains are accessing your web site, how many "visitors" you are getting, search terms used, how much data is being transferred and much more.

Can I upgrade my hosting plan at any time?

Yes, you can upgrade your account at anytime.

Can I utilize Streaming Audio/Video?

Streaming audio and video is available on most commercial grade hosting plans. VirtualReality's Host Manager can work with you to deliver an audio/video-based streaming multimedia content through your website.

Does VirtualReality host adult content websites?

No. Hosting companies that host adult content websites are not good choices for your hosting needs as they require a lot of bandwidth and will considerably slow down your site's response time. Pornographic content is also in violation of our acceptable use policy and our service agreement. There are legal and ethical issues involved in hosting of sites containing pornographic material. Any user of our services who is found to have pornographic content on their site, or links to pornographic sites, will have their account closed and deleted within 24 hours.

Does VirtualReality support Microsoft FrontPage?

VirtualReality will install the necessary extensions for you to use FrontPage on our servers. FrontPage extensions are needed to enable you to publish your site with FrontPage. We do not support problems and questions directly related to the use of FrontPage itself. Instead, we will direct you to Microsoft's FrontPage Technical Support.

Does VirtualReality support subdomains?

VirtualReality supports subdomain names with most of our web hosting packages, such as "name.yourdomain.com".

How do I set up an email account in Outlook Express?

1. Open Outlook Express by double-clicking the Outlook Express icon on your desktop.

2. The first time you start Outlook Express the Internet Connection Wizard will run. Select Create a new Internet mail account and click Next to continue.

3. On the Your Name screen type in your name as you would like it to appear on your outgoing e-mail messages and click Next to continue.

4. Type in your @yourdomain.com e-mail address on the Internet E-mail Address screen. Click Next to continue.

5. On the E-mail Server Names screen, select POP3 from the drop down list. In the space provided below Incoming mail (POP3, IMAP or HTTP) server:, enter mail.yourdomain.com. Type in mail.yourdomain.com as your Outgoing mail (SMTP) server: and click Next to continue.

6. On the Internet Mail Logon screen, type in your Comcast user name in the field titled Account name:. Your user name is everything leading up to, but not including the @yourdomain.com part of your e-mail address. For example, if your e-mail address is This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , you would enter This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   as your Account name:. In the Password: field, enter in your assigned password. If you do not wish to enter your password every time you check your e-mail, put a check in the box labeled Remember password. Click Next to continue.

7. You have now set up Outlook Express as your e-mail program. Click Finish to begin sending and receiving e-mail.

How long does it take for a hosting account to be set up?

As soon as we recieve payment in full you can expect to have your hosting account completely setup in 24-hours.

What is an SSL Secure Server?

The Secure Sockets Layer (SSL) is a commonly used protocol for managing the security of a message transmission on the Internet. SSL uses a program layer located between the Internet's Hypertext Transfer Protocol (HTTP) and Transport Control Protocol (TCP) layers. The "sockets" part of the term refers to the sockets method of passing data back and forth between a client and a server program in a network or between program layers in the same computer. SSL uses the public-and-private key encryption system from RSA.SSL is an integral part of most Web browsers (clients) and Web servers. If a Web site is on a server that supports SSL, SSL can be enabled and specific Web pages can be identified as requiring SSL access. So in simpler terms, with an SSL Web Server Certificate on your website, any information sent to your web server is encrypted or scrambled, making it impossible to intercept or steal.

What is Anonymous FTP?

Enabling anonymous FTP(File Transport Protocol) allows visitors to access your web site to upload and/or download files without a unique id and password. By controllable anonymous FTP, we are referring to an environment whereby anonymous access can be limited to specific files and directories.

What is Data Transfer?

In general, any outward bound traffic from a web site, with the exception of e-mail, is considered to be data transfer. Every time a person visits your site every web page, image, midi file, quicktime video, etc. is viewed, data transfer is generated. VirtualReality offer plans that include a generous amount of free data transfer which should be more than enough for most sites. Additional data transfer beyond the threshold of most sites can be purchased at a relativly small charge to support the increased traffic.

What is Disk Storage Space?

Disk Storage Space refers to the amount of server disk storage specifically allocated to your account. This space is used to store your web site files, the html, graphics, audio clips, POP mail messages, pdfs, software and any other files that make up your web site. Each of our hosting plans include a generous allotment of disk storage space, but additional space can be purchased for any account as is necessary.

What is Web Hosting?

Web hosting is an allocated amount of disk space for your domain name on a computer that serves the information stored on it to the internet. It is where all the files that make up your web site can be found. Hosting removes the need of you having to provide and maintain expensive and complicated servers.

What operating system is availabe on your servers?

On our servers we offer Unix (Linux) operating systems.

What platform or operating system (OS) does VirtualReality use?

Our servers run the Apache Web server on a Linux/UNIX platform.

Will I have FTP Access?

Yes, all of our plan includes FTP Access.

Will someone else on the server be able to access my website files if I have a Shared Hosting Plan?

No. Your website will physically be on a server with other websites but only your specific login info will access your website files.